You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

screen goes black randomly

i just bought a second hand phone from a cellular repair shop and it has been working great except for the fact that the screen randomly goes black but the phone is still on. I click the side button and can hear it turn on and off but I can’t see the screen after a few minutes the screen will turn on again. Can anyone help? I have the Iphone XSMax . Anyone having similar problems?

iPhone XS Max, iOS 14

Posted on Aug 21, 2021 8:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2021 8:18 PM

taijah178 Said:

"screen goes black randomly: i just bought a second hand phone from a cellular repair shop and it has been working great except for the fact that the screen randomly goes black but the phone is still on.[...]"

-------


Return This:

Take it back to this cellular repair stop. It seems to be a damaged device.

1 reply
Question marked as Top-ranking reply

Aug 21, 2021 8:18 PM in response to taijah178

taijah178 Said:

"screen goes black randomly: i just bought a second hand phone from a cellular repair shop and it has been working great except for the fact that the screen randomly goes black but the phone is still on.[...]"

-------


Return This:

Take it back to this cellular repair stop. It seems to be a damaged device.

screen goes black randomly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.