Powerbeats pro right earphone not working and hot when charging

My right hand Powerbeats pro headphone stopped working a few days ago, about the same time the case stopped charging. I’ve managed to get the case to charge, without the headphones in it.


when the headphones are in the case, the case doesn’t charge and the right hand headphone gets very hot.




Posted on Aug 22, 2021 4:55 AM

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Aug 23, 2021 6:08 AM in response to D_Dan

Hello D_Dan.


Thanks for reaching out to Apple Support Communities. We see that you are having issues charging your Powerbeats Pro. We will be glad to assist.


Let's try the steps below from: Charge your Powerbeats Pro


If you can't charge your Powerbeats Pro

If you're having trouble charging your Powerbeats Pro, here are some things you can try.

  1. Make sure that the earbuds are seated properly in the case.
  2. Use another power source or a different cable.
  3. Clean the earbuds, then make sure that they're completely dry.
  4. Reset your device.

If you still need help, contact Apple Support.


Cheers.

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Powerbeats pro right earphone not working and hot when charging

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