Cannot reset security questions.

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Mikeipod2010 Author

Level 1

4 points

Cannot reset security questions.

Hello,

I recently tried login into my account and was prompted with several security questions which I forgot the answers to since I haven't used any apple devices in more than 6 years. When I went through the process of resetting the security questions it told me that there is not enough evidence to change it and now I am stuck in this loop that I cant access my account, what can I do? Are there other ways to verify my identity, such as previous devices used on, or purchases made through the store?

Thank you in advance for your help.

Best Regards,

Mike

Windows, Windows 10

Posted on Aug 22, 2021 4:24 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,251 points

Aug 22, 2021 5:54 AM in response to Mikeipod2010

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

If necessary, try Twitter

https://twitter.com/AppleSupport. -

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

Based on multiple posts I have read, they will not help you recover the answers to your security questions.

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Cannot reset security questions.

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