User profile for user: Clothj3
Clothj3 Author
User level: Level 1
4 points

HP LaserJet M1212nf MFP

Hello- I cannot connect my printer to my MacBook Air. My husband has the same computer and the printer works on his computer. I keep getting an error message that my computer doesn’t recognize the USB drive. I tried to do diagnostics on the drive to see what’s up, but my computer won’t even recognize it is there to run the diagnostics.


I have downloaded and installed the update from the HP website but still no luck.


I have deleted and tried to reinstall the printer but now my Mac can’t seem to find the printer model number.


I have rebooted my computer and printer several times.


Does anyone have an solutions?


thanks!

MacBook Air 13″, OS X 10.11

Posted on Aug 22, 2021 11:50 AM

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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
24,383 points

Posted on Aug 22, 2021 2:04 PM

Hello,


To begin with, it may be a good idea to reset the printing system. Does the operating system offer a suitable driver to use?

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support


If not, you could try the Dec 11, 2020 HP Printer Drivers v5.1 for macOS (https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US) package download from Apple. Look for something like the HP LaserJet Professional M1210nf MFP Series version 1.8 driver mentioned in the Printer and scanner drivers for Mac - Apple Support article.


Also, there is an HP Easy Admin tool for Mac that allows administrators to download drivers without a connected printer. If you need software from HP, and there is a problem with HP Easy Start or HP Smart, you may want to try this tool.

https://support.hp.com/us-en/document/c06164609


Also, is the OS X 10.11 (El Capitan) in your profile correct?


It would probably be correct to assume that you are trying to use the printer with USB. Alternatively, have you tested a network connection (Ethernet to one of the LAN ports of a Wi-Fi router)?


When testing drivers, software conflicts can never be ruled out. Make sure that you have backup copies of all important files (documents, photos, et cetera).

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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
24,383 points

Aug 22, 2021 2:04 PM in response to Clothj3

Hello,


To begin with, it may be a good idea to reset the printing system. Does the operating system offer a suitable driver to use?

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support


If not, you could try the Dec 11, 2020 HP Printer Drivers v5.1 for macOS (https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US) package download from Apple. Look for something like the HP LaserJet Professional M1210nf MFP Series version 1.8 driver mentioned in the Printer and scanner drivers for Mac - Apple Support article.


Also, there is an HP Easy Admin tool for Mac that allows administrators to download drivers without a connected printer. If you need software from HP, and there is a problem with HP Easy Start or HP Smart, you may want to try this tool.

https://support.hp.com/us-en/document/c06164609


Also, is the OS X 10.11 (El Capitan) in your profile correct?


It would probably be correct to assume that you are trying to use the printer with USB. Alternatively, have you tested a network connection (Ethernet to one of the LAN ports of a Wi-Fi router)?


When testing drivers, software conflicts can never be ruled out. Make sure that you have backup copies of all important files (documents, photos, et cetera).

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HP LaserJet M1212nf MFP

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