You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Big Sur

How can I complete the installation of Big Sur? It gets to the drum with my name and has been that way all day. I have tried restarting and it stops at the same place every time. What is the solution?


iMac Line (2012 and Later)

Posted on Aug 22, 2021 2:57 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2021 6:00 PM

The drum icon is a user profile icon. Are you able to click the drum and type in your Mac password? If you had setup automatic login previously and you do not remember your password, it should prompt you to reset the password after a few attempts and failures. In most cases you will require your Apple ID / PW for iCloud to reset your password. If you enabled FileVault2 disk encryption it should still work as the recovery key should be stored in iCloud.


13 replies
Question marked as Top-ranking reply

Aug 22, 2021 6:00 PM in response to SusaninCR

The drum icon is a user profile icon. Are you able to click the drum and type in your Mac password? If you had setup automatic login previously and you do not remember your password, it should prompt you to reset the password after a few attempts and failures. In most cases you will require your Apple ID / PW for iCloud to reset your password. If you enabled FileVault2 disk encryption it should still work as the recovery key should be stored in iCloud.


Aug 27, 2021 12:57 PM in response to SusaninCR

So you have a 2012 iMac correct?


CMD + R should have worked.


  1. Power-off the Mac completely, you may have to hold the power button for 6+ seconds. If that doesn't turn it off unplug it and plug it back in.
  2. While holding CMD + R press and release the power button keep holding CMD + R
  3. It should boot into Recovery Mode where you have an icon to re-install macOS.


Aug 23, 2021 2:50 PM in response to SusaninCR

Is it asking about reseting the Keychain? Is that what you mean? If you reset your password, then the Keychain's password is the old one. If you know the old password you can enter it to unlock the encrypted keychain which holds all your saved passwords, certificates, etc. If you do not know the old password, then you can reset the keychain and it will be renamed and a new keychain created using the current new password. If you use iCloud Keychain, those passwords should not be impacted.

Aug 27, 2021 9:44 AM in response to James Brickley

I have tried the command R several times and it comes back to the pretty Big Sur screen with nothing on it still. What is going on with the install? I am not computer savvy and don't know what to do next. I have tried to have patience with this because the internet is so slow here and power failures cause a complete restart. Pura Vida!

What do you think my best alternative is now? I truly appreciate your help and regret taking up your valuable time.

Big Sur

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.