Airpod pro case not charging

Hi Katana-San,

Thanks for your feedback.

I am charging the case the usual way by lightning cable, and I’ve already checked if any concerns with connectivity: usb, power adapter etc, all seems normal.

Yes, i tried reseting via the button in the back of the case, nothing happens, which is to me kind of normal if the case is completely discharged and can’t be charged.

Just to note that I figured out this situation suddenly: i left the case charging for 4 or 5 hours as i was out. When I was back, I picked the case to use the airpods and I discovered the sad situation : case was not charged, and it does not take charge/power anymore !

have you seen similar problem for airpod pro? Is it a known problem ? with case battery for exemple, case power adapter…?

Hi Katana-San,

I’ve check the link and it does not help. Actually the charging case is kind of dead, it does not show any light when i connect it to the charger, and the AirPods pro are also completely de-charged, and I don t know by any mean how to check whats going on..

challenge is that i am in a country where there is no appstore presence, so can’t bring them to store to be checked…