You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone shipment

I recently put in a claim to get my phone repaired and it said to bring the phone to the ups store but I haven’t gotten an address to give ups nor have I received a email stating the next step

iPhone XS

Posted on Aug 23, 2021 8:54 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2021 1:05 PM

Before you can take it to UPS you should receive a box and a UPS mailing label or envelope.

If you don't get it in 3 or 4 days contact Apple Support again.


You will also get instructions how to prepare the phone

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

 

1 reply

Phone shipment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.