Phone shipment
I recently put in a claim to get my phone repaired and it said to bring the phone to the ups store but I haven’t gotten an address to give ups nor have I received a email stating the next step
iPhone XS
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Before you can take it to UPS you should receive a box and a UPS mailing label or envelope.
If you don't get it in 3 or 4 days contact Apple Support again.
You will also get instructions how to prepare the phone
Get your iPhone, iPad, or iPod touch ready for service - Apple Support