Apple tv+ free trial problem

Question

Level 1

14 points

Apple tv+ free trial problem

Hello, for the last few days i have a problem with access to any apple tv + content. I have free trial for 6 months from my ps5. When i am trying to watch anything from the browser i see "START A FREE TRIAL" button. when i click it says that i am already a subscriber. What can i do with that? Anyone had a problem like this? Apple site dont even have a ticket system that i can submit a problem with, tells me to singup for a call, and i dont have an hour or two to hangout on a phone line in work hours....

Please help

I want to watch Ted Lasso :(

Posted on Aug 23, 2021 12:51 PM

Reply

Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,094 points

Aug 23, 2021 1:57 PM in response to Kheldarek

Verify that your Apple TV+ subscription is active. See your subscriptions overview - Apple.

Verify that you are signed in to the Apple TV app, through the in-app Settings, with the Apple ID account that has the subscription.

When signed in with the Apple ID account that has the subscription, you shouldn’t be prompted to "start a free trial" for content that is part of that subscription.

You may try to reset the app, and sign in as new.

If the issue persists, then contact Apple support.

Contact Apple for support and service - Apple Support (phone numbers)

or start your support request online and they’ll connect you to an expert (email/chat/callback).

Reply

Apple tv+ free trial problem

Similar questions