my scanner hp3830 seems to have a malware

I have a hp 3830 and when I try and scan I get a "scanner 3" pop up that says it can't connect






Posted on Aug 23, 2021 1:56 PM

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Question marked as Top-ranking reply

Posted on Aug 23, 2021 3:58 PM

Please read the following user tip and restate your question/problem in detail


Writing an Effective Apple Support Communities Question - Apple Community



What Mac model and year do you have?

What system version are you running?

Did you run any system updates just prior to this happening?


Is your scanner the HP OfficeJet 3830 All-in-One Printer? If so it's AirPrint capable according to this Apple document: About AirPrint - Apple Support


so do the following:


1 - go to the System/Printers & Scanners preference pane.

2 - Control (right) - click on the HP items and select "Reset Printing System" from the contextual menu:



3 - click on the + button at the bottom left and add the printer back while choosing the AirPrint option.



3 replies
Question marked as Top-ranking reply

Aug 23, 2021 3:58 PM in response to LongBeachUnited

Please read the following user tip and restate your question/problem in detail


Writing an Effective Apple Support Communities Question - Apple Community



What Mac model and year do you have?

What system version are you running?

Did you run any system updates just prior to this happening?


Is your scanner the HP OfficeJet 3830 All-in-One Printer? If so it's AirPrint capable according to this Apple document: About AirPrint - Apple Support


so do the following:


1 - go to the System/Printers & Scanners preference pane.

2 - Control (right) - click on the HP items and select "Reset Printing System" from the contextual menu:



3 - click on the + button at the bottom left and add the printer back while choosing the AirPrint option.



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my scanner hp3830 seems to have a malware

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