Can't Connect AirTag - "Upgrade Your Account Security" keeps stopping the connection process

Question

Can't Connect AirTag - "Upgrade Your Account Security" keeps stopping the connection process

Excited about my new AirTag, but I cannot get it to connect to my phone. I have an iPhone 11Pro with software version 14.7.1. All Security settings have been reviewed and upgraded

two-factor is on - I even turned it off then back on a few times
bluetooth is on - also turned that off and back on
FindMy is on - also turned that off and back on

The phone recognizes the AirTag every time I turn on the phone but when I click "connect" I get "Upgrade Your Account Security - To continue with setting up your AirTag, review and upgrade you Apple ID security."

What am I missing???? Thanks for sharing any help you might have!

iPhone 11 Pro

Posted on Aug 24, 2021 10:11 AM

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Answer 1

deggie

Level 10

167,519 points

Aug 24, 2021 10:38 AM in response to jmichelle2468

Have you tried doing a forced restart on your iPhone? If that doesn't work try restoring it from your backup. One other thought, you may want to restart your router.

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Answer 2

deggie

Level 10

167,519 points

Aug 24, 2021 10:13 AM in response to jmichelle2468

Do you have 2 factor or 2 step turned on. Sounds like it may be 2 step because you cannot turn off 2FA after 2 weeks.

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Answer 3

Aug 24, 2021 10:27 AM in response to deggie

deggie,

Please keep the questions coming. Grateful for your thinking on this. I am baffled.

You were right on the last point. I tried to turn off 2FA, but couldn't . . . .I was turning off and on everything I could because I couldn't figure out what was wrong.

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