AppleCare

I recently purchased an new iPhone 12 for my wife. Unfortunately it took three attempts by Apple and UPS to actually deliver the iPhone. I paid for AppleCare $149, and I am being charged for it. But when I look at my wife's phone, it says AppleCare is available. I just checked the invoice and the serial numbers do not completely match. How can I correct this error?

iPhone 12

Posted on Aug 24, 2021 2:59 PM

Top-ranking reply

khajotia

Level 6

9,002 points

Posted on Aug 24, 2021 3:04 PM

Contact apple support via phone/chat. You will need the original invoice as proof of purchase, let them handle it from there. They will do it in a very professional way!

https://www.apple.com/contact/

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