I just bought a MacBook Pro and got an email that I get 3 free months of Apple Arcade. I went to the App Store and clicked on arcade and clicked on the 3 month free tab. I input my Apple ID and password and it thinks for a minute and then comes back with a screen that says I have to sign in with my Apple ID and has a "cancel" or a "buy" option on the bottom of that screen. Why?
Hi alicataz,
Welcome to the Apple Community, where some of us do our best to help each other :)
Congratulations on your exciting new MacBook Pro!
You might want to try going to this webpage:
https://offers.applearcade.apple
and click on:
"How to redeem your offer" to follow the steps to get your 3 Months free.:
(Seems you will need to sign into your Apple ID on your MacBook Pro
before going to the App Store.)
Tip:
Seems you need to cancel your subscription to any free trial
... at least 24 hours before the free trial expires,
if you don't want to be charged for the following month.
And
If you cancel early, seems you immediately lose the access to the app.
How to cancel a subscription from Apple:
(Scroll down to the Mac info.)
https://support.apple.com/en-us/HT202039
Hope this helps you enjoy your three free months !
Hi alicataz,
Welcome to the Apple Community, where some of us do our best to help each other :)
Congratulations on your exciting new MacBook Pro!
You might want to try going to this webpage:
https://offers.applearcade.apple
and click on:
"How to redeem your offer" to follow the steps to get your 3 Months free.:
(Seems you will need to sign into your Apple ID on your MacBook Pro
before going to the App Store.)
Tip:
Seems you need to cancel your subscription to any free trial
... at least 24 hours before the free trial expires,
if you don't want to be charged for the following month.
And
If you cancel early, seems you immediately lose the access to the app.
How to cancel a subscription from Apple:
(Scroll down to the Mac info.)
https://support.apple.com/en-us/HT202039
Hope this helps you enjoy your three free months !
Sorry to hear the 3 month free offer has proven so troublesome for you.
Wondering:
Does your MacBook Pro have the latest software upgrade (Big Sur 11.5.2)
Has too much time elapsed since your purchase date ?
(Offer is good for 3 months after eligible device activation.)
Or
Seems you may need to contact Apple for answers.
There is a "Get Support" link to Apple at trop right on this discussion page.
OR
Apple support and service
See a list of Apple phone numbers around the world
https://support.apple.com/en-au/HT201232
OR
You might want / need to visit an Apple Store: a Genius Bar reservation is recommended:
How to make a Genius Bar reservation at your favourite Apple Store, and get help from an Apple expert.
Genius Bar Reservation and Apple Support Options - Apple
All the best!
Opening it from the email opens the app store and takes me to a page offering me 1 month of free arcade instead of 3. If I click to redeem it then I run into the same issue as above. Clicking "Buy" results in that pop-up disappearing and reappearing in an endless loop. I've confirmed that my Mac is signed into my Apple ID and when I first clicked the "Try It Free" button I entered my Apple ID and password in a pop-up that then led to the never-ending loop of the pop-up you can see in the screenshot below.
I was having the same problem but got fixed by following steps:
hope this can help.
I've confirmed that I am signed into my Apple ID on the Mac and I'm still receiving the same issue as the original poster.
Try going back to the eMail with your original offer, and see if you can redeem it from there.
Thank you for contributing your experience in solving this issue.
Cheers!
Cannot Redeem 3 Months Free Apple Arcade
