unresponsive/frozen screen iPhone X

How do I run a diagnostics test on my iPhone X IOS 14.7.1?

Posted on Aug 24, 2021 9:59 PM

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2 replies

Aug 24, 2021 10:07 PM in response to hurdgk

You can't run diagnostics yourself on your iPhone X, but there is a replacement program for iPhone X that covers the device within 3 years of first purchase if it experiences similar issues to what you're describing.


iPhone X Display Module Replacement Program for Touch Issues - Apple Support


If you've bought your iPhone X after August 24, 2018, you might not be eligible for a free replacement, but you should Contact Support for more help with a repair.

Sep 19, 2021 5:58 PM in response to hurdgk

My iPhone X has the latest updates, the screen is unresponsive, I've taken to the local Mac store they ran diagnostics and found nothing wrong. This seems to be a processor/processing issue. I reboot the phone and it usually works but some times I have to reboot multiple times to get working. What can be done to fix this bug issue?


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unresponsive/frozen screen iPhone X

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