hi
as per subject
only happens (not always but quite often) with Apple TV+ and, when it does, I have to exit/restart the app
TV is a Sony KE-48A9 connected via HDMI eArc
anyone else? ideas?
thanks
Hello plsvn,
Thanks for reaching out to Apple Support Communities. We understand you are having issues with the audio when one episode ends and another begins. We’ll be happy to help.
First, let’s follow these basic troubleshooting steps: If your Apple TV doesn't turn on. We hope this helps.
Best regards.
thanks for your suggestion, danakayw
... looks only remaining troubleshooting option I have is performing a reset (already performed steps 1 & 2)
what keeps me from doing it (involved hassle apart) is... Netflix, Prime, Plex, YT and every other app/service works just fine: audio **never** stops when an episode/video ends and the next one begins
it **only happens** in AppleTV+ app :-/
just for the records:
"Reset & Update" performed. launched Apple TV+ app and started playing Truth Be Told S2E2. found audio was set to english so I changed it to italian, via drop-down options, and... audio stopped :-|
closed/ re-opened Apple TV+ app and audio went back as usual. then tried watching a series and... again: no more audio when a new episode starts
tried the very same in Prime Video and Netflix without any issue
definitely a bug, under some circumstances, in Apple TV+ app!!!
Thanks for updating us plsvn,
If you still run into the issue after resetting, reach out to Apple Support for further assistance.
Have a great day!
2021 AppleTV 4k and AppleTV+: no more audio when next episode starts :-/
