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Unrecognized Purchases

Problems identifying the purchaser, as there's no purchase history for the questionable purchases.

iPhone X, iOS 14

Posted on Aug 25, 2021 1:36 PM

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Question marked as Top-ranking reply

Posted on Aug 25, 2021 2:09 PM

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions (no just the purchase history item). They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: https://support.apple.com/en-us/HT204759

and https://support.apple.com/en-us/HT201679

1 reply
Question marked as Top-ranking reply

Aug 25, 2021 2:09 PM in response to exgarnett2

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. See each of the steps in the following instructions (no just the purchase history item). They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' on your billing statement - Apple Support


If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: https://support.apple.com/en-us/HT204759

and https://support.apple.com/en-us/HT201679

Unrecognized Purchases

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