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rheymond Author

Level 1

4 points

Unrecognized itunes purchases

I am being charged monthly for various unrecognized purchases charged to my phone bill with Smart Communications . Smart customer service advised for me to get help from apple regarding tracing of unrecognized purchases in itunes. Since these are unathorized, i would like to request for refund and request apple to stop any form of purchases using my phone number. My apple purchases are all coursed thru my credit card only and not charged to my phone billing. Please see screenshots of all the unrecognized purchases.

Posted on Nov 30, 2020 2:53 AM

Top-ranking reply

Community+ 2026

Level 10

93,019 points

Posted on Nov 30, 2020 4:23 AM

You can ask Apple for a refund, by following the steps in this article:

Request a refund for apps or content that you bought from Apple - Apple Support

To find out more about your purchases, follow the steps in this article:

If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

Are you sure, that these messages were from Apple?

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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1 reply

Top-ranking reply

Community+ 2026

Level 10

93,019 points

Nov 30, 2020 4:23 AM in response to rheymond

You can ask Apple for a refund, by following the steps in this article:

Request a refund for apps or content that you bought from Apple - Apple Support

To find out more about your purchases, follow the steps in this article:

If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support

Are you sure, that these messages were from Apple?

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Unrecognized itunes purchases

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