The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello, everyone. I have a problem with an unrecognised purchase from Apple. I have only one active subscription- student on Apple Music. However, I was charged with a bill 4 times bigger than student subscription. What can I do about it? How can I get a refund?
iPhone 7, iOS 14
It's a scam. Call your bank if it was really a charge on your account.
Did you get an email from Apple for the purchase?
I got a notification from my bank app.
Did the app purchase include APPLE.COM/BILL?
It is a scam.
It is included.
Purchase: 1950 tenge (~$5)
So, I can do nothing about it?
My purchase history does not show the purchase equal to this amount
Man, thank you very much . God bless you!
Unrecognised purchase
