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User profile for user: schub229
schub229 Author
User level: Level 1
8 points

Iphone 11 PRO after 14.7 update can call out but no calls come in

I have tried everything I've seen, Mute button off, sound all the way up with green button, no DND, no Silence, turned on and off twice, and need my phone as I'm up in Maine on holiday.

iPhone 11 Pro

Posted on Aug 26, 2021 10:28 AM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,556 points

Posted on Aug 26, 2021 10:56 AM

I will resist the things to double check below. I know that you have tried several things and some of what I am recommending may be redundant.

  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Sideof your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
    • Press and quickly release Volume UP button
    • Press and quickly release Volume DOWN button
    • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,556 points

Aug 26, 2021 10:56 AM in response to schub229

I will resist the things to double check below. I know that you have tried several things and some of what I am recommending may be redundant.

  1. Check to see that the Silent switch is not set to ON. Silent switch is located on the Top Left Sideof your iPhone.
  2. Open Settings ➔ Sounds & Haptics ➔ Ringer and Alerts : Make sure this is not set to OFF or too Low. Set Change with Buttons to OFF. Below that Make sure that there is a Ringtone selected.
  3. Check to see that Do Not Disturb is set to OFF. Open Settings ➔ Do Not Disturb : Set this to OFF
  4. Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
  5. Make sure that a ringer sound is assigned. Open Settings ➔ Sounds & Haptics ➔ Ringtone : Ensure that a Ringtone is assigned here.
  6. If all of the above is OK on your iPhone then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
    • Press and quickly release Volume UP button
    • Press and quickly release Volume DOWN button
    • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Iphone 11 PRO after 14.7 update can call out but no calls come in

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