My lightning cable earphones won’t work on my iPhone 7
So basically my earphones would be plugged into my iPhone 7 but the sound wouldn’t play through the earphones it would play through the speaker and u don’t know what to do
User profile for user:
kamote0628
User level:
Community Specialist
Hi Lucia2008, We appreciate you reaching out to us. We understand that your device is still using the speakers for audio even if a pair of earphones with a Lightning connector is plugged in.
We’d like to gather additional details that may help us be in a better position to assist you.
Are you able to charge your device without any issue?
Have you had the chance to use your earphones with a Lightning connector with a different supported device?
If you see an ‘Accessory may not be supported’ alert, the article below may help.
If you see an ‘Accessory may not be supported’ alert
Take care!