Internet connectivity issues due to Norton software

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Level 1

8 points

Internet connectivity issues due to Norton software

I had been using Norton antivirus, VPN and security software which would not update properly, so after looking on the Norton site which said I needed to uninstall my Norton software and reinstall, the action of this meant that I now cannot use the internet unless I am in safe mode. The issue I have is that in safe mode I obviously cannot download the Norton software again which is apparently required to be able to use the internet again when not in safe mode.

Has anyone got any recommendations as to how I can resolve this issue?

Thanks.

MacBook Air 13″, macOS 11.0

Posted on Aug 27, 2021 6:30 AM

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Answer 1

Liam_Colley Author

Level 1

8 points

Aug 31, 2021 2:12 AM in response to Allan Jones

Thank you for the reply. From now on I will not use Norton (a mistake on my part when I first bought the mac).

What would you recommend going forward so I don't have to keep using safe mode to access the internet? Or will this require a factory reset?

Cheers

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Answer 2

Liam_Colley Author

Level 1

8 points

Aug 31, 2021 2:14 AM in response to BobTheFisherman

Thank you. I have uninstalled Norton, however, I am still experiencing the same issues (cannot access the internet without being in safe mode) for some reason.

Would this now need a factory reset?

Cheers

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Answer 3

BDErno

Level 1

12 points

Sep 9, 2021 2:56 PM in response to Liam_Colley

I am trying to remove Norton using the Norton complete uninstall program ("RemoveNortonMacFiles.command") - system will not let it work because it is from an unidentified developer. Any suggestions of how delete Norton? Thanks

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Answer 4

Allan Jones

Level 10

80,860 points

Aug 27, 2021 7:36 AM in response to Liam_Colley

My recommendation is to ignore Norton completely. Posts here going back 20 years show it and all other third-party "security/cleaning/protection" apps have caused more Mac issues than they fixed. Please do not fall victim to "fear" marketing. You own a Mac...do not treat it like the "other kind" of computer.

The macOS is a very robust operating system. Throwing unneeded third-party "solutions"in the mix only slows and destabilizes your computer.

The only useful utility is MalwareBytes that detects and blocks adware. If you compute prudently, do not use torrents or visit download hosting sites, then you don't even need MalwareBytes. I've run Macs exclusively since 21990 in several different environments and never "caught" anything.

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Answer 5

Aug 27, 2021 7:33 AM in response to Liam_Colley

Uninstall Norton software. It is not needed. It uses system resources while providing no benefit. And it may cause issues.

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Internet connectivity issues due to Norton software

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