iPad Logitech Slim Folio Keys Stopped Working

Renewing the following question from another user which has not been answered yet:

Question:

Q:

Hi,

I use the logitech slim folio pro paired with my ipad pro (now Soft version 14.7.1) almost daily and I've experienced some keys stopped working as I was typing, respectively a, c, f, 1, 5, 8, 9 and the space bar! I keep the device and keyboard in very good condition and charge the keyboard once every 2 months, as recommended.

This is the 4th time these keys stopped typing and usualy does not take long to go back to normal, however it did not recover this time and it's been hours. The keys stopped responding to light touch and required more and more pressure to activate, as they did each time, until there was no response at all.

I have tried, in this order, unpairing the keyboard from the ipad, restarting the ipad, restarting the keyboard (long press home and pair keys), pairing the keyboard to another device (keys responded for a few minutes then the same thing happened) and then back again to the ipad, keys responded again for a few minutes and ever since have stopped working.

I see this issue is reoccuring to more people and there hasn't been an update on solving this.

Who should I contact? Is there anything I can do to at least reactive them for a little while? Thank you.