Hi, I am unable to scan from my HP Officejet Pro 8600 using system preferences since the last update to 11.5.2 macOS Big Sur. I keep getting a message that says: This operation couldn't be completed. (com.apple.imagecapture error 4294957375.) (-9921). Anyone have any ideas on why and how to fix. I used to have no problem now I have to use the HP Smart app to make it work.
Simone629
MacBook Pro 13″, macOS 11.5
I can print documents, just the scanning function will not work with system preferences.
I am the only one and that box is checked, thank you so much for trying to help me I really appreciate. Hopefully this will work again some day.
Simone629
It's a great app. A one time purchase, life time of updates.
Nothing else? Word/Pages documents, PDF files, etc.? Just emails from the Mail app?
EDIT: I just checked with HP Support and the most current printer driver on their site is dated: 11/12/2020. With the number of macOS Big Sur updates, this driver could be "out-of-date," and potentially why you are having this issue.
Ok, thanks. I also noticed that in addition to the printer driver, HP is recommending a firmware update for your printer. Have you installed that yet? Note: You can find that at the same link I just provided you in my last reply.
I downloaded the update and it said: You do not have permission to open the application "HP Easy Start". contact your computer or network administrator for assistance.
Printing issue
