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User profile for user: numzie
numzie Author
User level: Level 1
8 points

Facetime app - microphone not working - tried reset & erase

I have an iPhone 8 with newest iOS.


Everything works fine - except the microphone in Facetime.


If I call someone they can't hear me. Or... they can hear me but it's so weak they can't hear what I'm saying.


Microphone works fine when doing regular calls. Voice memo has same issue as Facetime.


Volume is set high - and I've tried every suggested solution around the internet to fix this. I even reset & erased the iPhone to start from scratch. But the problem persists.


As regular calls work flawless I find it hard to believe that it's a microphone problem.


I hope someone can help.


Regards

Kenneth

iPhone 8

Posted on Aug 28, 2021 11:34 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
416,972 points

Posted on Aug 29, 2021 12:39 AM

If you have a hearing or sound issue on your device then please try some of these processes to set it right


  1. If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
  2. If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
  3. If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
  4. If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
416,972 points

Aug 29, 2021 12:39 AM in response to numzie

If you have a hearing or sound issue on your device then please try some of these processes to set it right


  1. If you have a distorted sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad
  2. If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...
  3. If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support
  4. If the other person is not able to listen to you then please click this to identify the issue --> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support

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Facetime app - microphone not working - tried reset & erase

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