Camera and microphone suddenly uninstalled for messenger kids on iPad

Hello, suddenly unable to allow camera and microphone for messenger kids on iPad - keep getting same message below but unable to fix - also no apps listed that have been allowed?

iPad Pro 10.5-inch, Wi-Fi

Posted on Aug 29, 2021 10:01 AM

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2 replies

Aug 30, 2021 8:27 AM in response to Citychick70

Hello Citychick70,


We understand that you're experiencing an issue allowing access to certain apps, and we'd like to share some resources that can help. To get started, we recommend ensuring restrictions are set correctly: Use parental controls on your child's iPhone, iPad, and iPod touch


If everything is set correctly, check for iPadOS and app updates as seen below:


Update your iPhone, iPad, or iPod touch


How to manually update apps on your Apple device


We hope this helps!


Best regards.

Sep 16, 2021 6:01 PM in response to Drew_7

Yes! Same problem for us. I’ve turned off all content and privacy restrictions. I’ve gone through every setting I can think of and still can’t get the messenger kids app to access the camera or microphone. When you click the option in the app to “enable camera access” it takes you to the app settings in the settings menu and there is no option to select to give it access to the camera or microphone. I’ve ensured the app is updated and even tried reinstalling the app. The camera and microphone work fine with other apps, such as FaceTime. The

camera and microphone worked fine with Messenger Kids and then just all of a sudden stopped working even though we made no changes to any settings or anything on the ipad and despite our best efforts we can’t get the camera or microphone to work with the app again. Help!

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Camera and microphone suddenly uninstalled for messenger kids on iPad

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