What is solution to IPhone 11 lightening port that won’t charge? Taken to Genius Bar 2x. Battery is fine. Lightening cable is fine. Port is clean. No water damage. Did hard reset. Nothing works. Told its out of warranty. No insurance. Ugh! Is time for new phone? Purchased in October 2019. Phone is in pristine condition.
If you're not ready to replace the phone move up to wireless QI charging and don't worry about using the charging port.
Bad power outlet, or bad building wiring, or the fuse or breaker has tripped, a switched outlet, or out-of-spec grid power?
I presume this was all tried at the Apple Store including with your adapter and cabling and iPhone, and all the kit worked there, which leaves the particular location you’re trying to charge (wired or Qi) as a remaining culprit.
Try charging in another outlet, in another room, and another building, and see if that works. Try something else in the outlet; a lamp or such.
And make sure the power outlet you’re charging from isn’t connected to a switch. Some are.
If you’re in the US, outlet testers are widely available. Same for some other countries and regions.
We did that. The last time at the Genius Bar they tried to charge it with no luck and said it won’t charge. Told to send to Apple that they would replace with another iPhone for half price. Not one place tried a new battery. We are going to try having Best Buy install a new battery today to see if that works.
Good. I personally, haven't plugged in an iPhone to charge for the last few years and only use Wireless Chargers.
I communicated with Apple Support. I Would need to send in for repair/diagnosis for a flat price of $442.49.
To confirm, you have tried different cables and different chargers and different locations? If so… I’m baffled as to how this does not also show up in the Apple Genius Bar tests. Bring it all in—cables and chargers and all—and set it all up at the Genius Bar counter.
If Apple said the battery is fine, it's a mystery why it can't be charged. Certainly a Wireless Charger should charge the phone. I honestly don't know what to suggest.
We tried different cables in different locations. Even tried in car. Screen only shows sideways battery with red line showing dead battery. No lightning bolt indicator. Lightning port is clean as a whistle. Phone is immaculate. Maybe power surge fried battery?
Good idea. We’ll try that.
Well tried the wireless charger and that didn’t work either. Maybe it is the battery after all?
Well now we are not taking to Best Buy as they do not have battery in stock.
Whether a battery replacement will help is unclear, but based on what’s been posted here, it seems likely that some part of the charging circuit or a charging-related internal connection has failed, which means a repair.
When Apple told you that this wasn’t the battery, did they tell you anything else about their suggested resolution?
What part of the hardware is bad is only going to be clear with direct access, and possibly with some parts-swapping. Which might include the battery while it’s open on the bench if the battery is unhealthy enough to warrant the added cost.
iPhone 11 port defect. Genius Bar found no visual problems. Won’t charge yet told battery is good.what now?
