Left ear cup on Airpods Max not working?

Today I went to use my Airpods Max's as usual but sound only was coming out of the right cup and nothing on left. I tried doing the restart/reset. While it appears as though both were occuring (saw them disconnect as well as be removed from the bluetooth option), there was never an Amber light to confirm. The status light does work as it turns red while charging and white when put to sleep.....but no Amber when trying to restart or white to reset. I feel like the left cup has lost its sync with the right main cup but dont know how to pair them back up. Not sure if the lack of Amber light is related or not. Theyre past the warranty period and am afraid I they may be toast. Anyone else encounter this?

Posted on Aug 31, 2021 2:58 PM

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2 replies

Sep 1, 2021 9:42 AM in response to Edziuman

Hello Edziuman,


Thank you for posting in Apple Support Communities.


How to reset your AirPods Max is a really good article that you followed. We recommend trying the reset one more time. The amber light lets you know the AirPods Max was factory reset.


If you still can’t get the left side working reach out to Apple Support. They can be reached by going to Get Support.


Reach out anytime you have questions.



Take care!

Sep 1, 2021 10:16 AM in response to MichelleT18

Hello,

Yes. I read the article and followed the directions. What is odd is that holding down the crown and NC button appears to execute the restart/reset as reflected in them disconnecting and being removed from the bluetooth screen. However, while this appears to happen, there is never an amber/white light given off to verify it. I've contacted Apple Support and they are sending a box to ship them off for inspection. I just realized they haven't been out a year yet so they should still be under their first year of warranty. If anyone encounters this same issue, please reply to see if you experience the same syptoms. I'll keep this posted updated on resolution from Apple.

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Left ear cup on Airpods Max not working?

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