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Hi, my apple pencil 2 disconnects from my ipad as soon as i unattach it, making it impossible to use it or write anything on the ipad, tried resetting the network and bluetooth, nothing worked. Anyone has any tips on how to fix it?
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi
Could be defective.
If still under warranty, You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have both your iPad and Pencil diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair, Device Performance and Connectivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
Could be defective.
If still under warranty, You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have both your iPad and Pencil diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair, Device Performance and Connectivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
As described, your Apple Pencil is exhibiting symptoms of a dead/failing battery - that will not accept or hold any charge.
Whilst the Pencil is docked with your iPad, verify that the Pencil is recognised:
Settings > General > About
Scroll to the bottom of the page - and you should find one or more entries for the Pencil. Finding these listed entries suggests that the Pencil electronics are good - otherwise, you have a totally dead pencil.
Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let the Pencil charge; if it is fully charged, disconnect from the iPad.
When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be failing or dead.
The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.
If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.
broken apple pencil 2
