Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple pencil won’t connect

My apple pencil (2nd gen) disconnected overnight and will not connect. It doesn’t even appear under "my devices" anymore so I can’t forget the device and reconnect. I have tried reseting my network settings as well but it didn’t work. When the apple pencil is connected to the side if my ipad a box with "apple pencil" appears where it used to show the battery percentage before, but I cant do anything. It had worked perfectly fine for the last two years and now it suddenly disconnected. Does anyone know how to help?

iPad Pro, iPadOS 15

Posted on Mar 3, 2022 7:36 AM

Reply
Question marked as Best reply

Posted on Mar 3, 2022 7:46 AM

This support page may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may now be irretrievably damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


It is strongly recommended that a second generation Pencil is always docked with its host iPad whenever it is not being actively used - as doing so will optimally charge and maintain the Pencil battery, protecting the battery from failure due to deep-discharge.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Some reports suggest that gentle warming of the Pencil (such as a hot water radiator) prior to attempting charging of the Pencil can resurrect a Pencil battery.

1 reply
Question marked as Best reply

Mar 3, 2022 7:46 AM in response to alkimial

This support page may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may now be irretrievably damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


It is strongly recommended that a second generation Pencil is always docked with its host iPad whenever it is not being actively used - as doing so will optimally charge and maintain the Pencil battery, protecting the battery from failure due to deep-discharge.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Some reports suggest that gentle warming of the Pencil (such as a hot water radiator) prior to attempting charging of the Pencil can resurrect a Pencil battery.

apple pencil won’t connect

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.