Incoming calls all show unknown caller or no caller ID

Hi,


Im desperate. My iPhone around mid august started showing all incoming calls as either unknown caller or no caller ID. I have tried checking the settings, resetting the settings and my provider has reset whatever they had to do. Still no change.


anyone have any other ideas?


thank you

iPhone 11

Posted on Sep 2, 2021 11:53 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 3, 2021 10:56 AM

Hello Mummycorn,



We see you're having issues with the Caller ID of incoming calls, and we'd like to help out.


As it's happening with every call, this may be related to the mobile carrier. It sounds like they attempted something already, but you may wish to try following up with them for further investigation to see if they can re-provision the account.


You've tried some good steps already. Be sure to also check on things like the date and time (Settings > General > Date & Time), to ensure that's accurate.


Some users have found success by temporarily switching the country of the device in Settings General > Language & Region, and then try switching it back to your normal one.


Also, try removing the SIM card from the device, and then reinsert it: Remove or switch the SIM card in your iPhone or iPad



Take care.

1 reply
Question marked as Top-ranking reply

Sep 3, 2021 10:56 AM in response to Mummycorn

Hello Mummycorn,



We see you're having issues with the Caller ID of incoming calls, and we'd like to help out.


As it's happening with every call, this may be related to the mobile carrier. It sounds like they attempted something already, but you may wish to try following up with them for further investigation to see if they can re-provision the account.


You've tried some good steps already. Be sure to also check on things like the date and time (Settings > General > Date & Time), to ensure that's accurate.


Some users have found success by temporarily switching the country of the device in Settings General > Language & Region, and then try switching it back to your normal one.


Also, try removing the SIM card from the device, and then reinsert it: Remove or switch the SIM card in your iPhone or iPad



Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Incoming calls all show unknown caller or no caller ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.