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AppleTV HD ethernet stuck

I've got an AppleTV HD that won't disconnect from ethernet when it's been disconnected from its Cat5 cable. It was getting a self-assigned IP address and not getting online, so I removed the ethernet cable from the back, and in Settings->Network it still says Ethernet and I therefore can't connect via WiFi. Anybody else seen this and have a fix?

Posted on Sep 2, 2021 5:02 PM

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Posted on Sep 3, 2021 12:54 AM

Possibly the hardware needs service if the detection of (absence of) plugs in the ethernet port malfunctions.

Contact Apple for support and service - Apple Support. They should be able to advise.

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AppleTV HD ethernet stuck

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