iPad Pro wifi

Question

Level 1

8 points

iPad Pro wifi

I’ve got the strangest problem with my iPad 2018 pro.

in all my years as a sys admin, o have never found a problem I could not resolve, but this weird.

my iPad will ping ( using the ping app from the Apple store ) any openings or url I put into it. The date and time is correct, so the iPad is definitely connected to the internet. But….the wireless icon does not appear, and I cannot connect any apps or browsers.

Trust me I have tried rebooting the router and the iPad, removing my network and signing in again. And anything else in the community or on a web search. My wife’s iPad and my iPhone connect with strong signals, so it’s definitely the iPad. I am also running the latest iPadOS. 14.7.1.

if you you post anything I will try it.. it won’t let me sign out of my Apple ID or connect to my iCloud.

I am willing to try anything short of calling Apple support,

respectfully,

ward123.

Posted on Sep 3, 2021 9:34 AM

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Answer 1

Top-ranking reply

Phil0124

Community+ 2026

Level 10

219,404 points

Sep 4, 2021 9:49 AM in response to ward231

ward231 wrote:

Avast Automatically installed a vpn with automatic reconnect.

There's your problem. Why did you install Avast on an iPad in the first place. Antivirus apps are useless on iOS devices and cause more issues than they solve. I would suggest removing Avast and any other Anti-virus or anti malware app you may have on your iPad.

They are absolutely useless as sandboxing prevents them from scanning anything outside their own area and any specific file you send to them, and unnecessary as there are no viruses or malware that can directly affect an iPad.

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Answer 2

ward231 Author

Level 1

8 points

Sep 4, 2021 9:30 AM in response to brbo

Problem resolved but not solved. Avast Automatically installed a vpn with automatic reconnect. Turned off vpn and it works. Dunno how I missed it, old age I guess

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Answer 3

brbo

Level 8

39,091 points

Sep 4, 2021 12:17 AM in response to ward231

Hi ward231,

Welcome to the Apple Community,

where some of us do our best to help each other troubleshoot.

Please excuse if some items hereunder are a bit simplistic

... sometimes even small points can be powerful if overlooked.

Wondering if you might want to try :

Turning off Bluetooth / accessory ... then checking if you can go online
Moving the iPad closer to the modem / router
Looking for any magnetic (or other) influence causing interference
Checking for any non-Apple apps / apps are compatible / up-to-date and /aren't causing difficulties