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When I click record a video on photo booth the camera stops working

when I click record a video on photo booth the camera stops working and doesn't record I general but it works when I take a picture on the application. my macbook pro is brand new as well


[Re-Titled by Moderator]

Posted on Sep 4, 2021 9:35 AM

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Question marked as Top-ranking reply

Posted on Sep 4, 2021 9:46 AM

Han473 wrote:

when I click record a video on photo booth the camera stops working and doesn't record I general but it works when I take a picture on the application. my macbook pro is brand new as well



Alternatively— what happens when you use the Screenshot.app Shift Command 5 ...(?)

Take screenshots or screen recordings on Mac - Apple Support


or the QuickTime Player.app

Record a movie in QuickTime Player on Mac - Apple Support


You can trouble shoot further—


—Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus



1 reply
Question marked as Top-ranking reply

Sep 4, 2021 9:46 AM in response to Han473

Han473 wrote:

when I click record a video on photo booth the camera stops working and doesn't record I general but it works when I take a picture on the application. my macbook pro is brand new as well



Alternatively— what happens when you use the Screenshot.app Shift Command 5 ...(?)

Take screenshots or screen recordings on Mac - Apple Support


or the QuickTime Player.app

Record a movie in QuickTime Player on Mac - Apple Support


You can trouble shoot further—


—Try a SafeBoot https://support.apple.com/en-us/HT201262



Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc.

Login and test. Reboot as normal. Caches get rebuilt automatically.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account https://support.apple.com/guide/mac-help/set-up-other-users-on-your-mac-mtusr001/mac

This will tell you if it a universal issue or isolated to your user/admin account. 



Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus



When I click record a video on photo booth the camera stops working

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