You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi! I just bought a new 12.9" iPad Pro. It was delivered today and isn't powering on after about an hour of charging. No charge screen or anything. I've already tried forcing a restart with Vol up/down/hold power. Is this unit DoA or do I just need to be more patient? Thanks all.
iPad Pro 12.9-inch Wi-Fi
Do not struggle with it for too long. Charge it for a total of 2 hours and then try turning it ON again. Push and Hold down the power button until it comes ON (Generally within a few seconds). If that does not work then consider the unit as DOA as it should not be this difficult to get an iPad started.
Just FYI - Ensure that it is plugged in and charging from a working outlet (I am sure you have but double check).
Axel F.
Do not struggle with it for too long. Charge it for a total of 2 hours and then try turning it ON again. Push and Hold down the power button until it comes ON (Generally within a few seconds). If that does not work then consider the unit as DOA as it should not be this difficult to get an iPad started.
Just FYI - Ensure that it is plugged in and charging from a working outlet (I am sure you have but double check).
Axel F.
Brand new 2021 iPad Pro 12.9" won't power on
