National geographic subscription

Question

Level 1

8 points

National geographic subscription

I have tried to ‘restore previous purchase’ on the NG International App but cannot restore previous purchase. It say my account is expired but on my Apple ID subscription it is still valid, as of today Sun 5 Sep 2021.

I have been subscribed thru the NG app for many years. And i need my previous subscription (or at least previous purchase) back

please advise how can i restore my National Geographic Subscription on the app (apart from pressing ‘restore previous purchase’
If the app is no longer in use, please advise how can i still restore my previous purchase.
can I get National Geographic Subscription ID (not the Apple ID) so that I can communicate with NG directly

iPad Pro, iPadOS 14

Posted on Sep 5, 2021 2:33 AM

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Answer 1

Sep 6, 2021 5:28 AM in response to AT1255

Hello and welcome to Apple Support Communities, AT1255.

If we understand your post correctly, you're unable to download previous in-app purchases. We’d like to help.

Follow the steps in this article:

If you don't see your in-app purchases

Let us know if that resolves this issue for you.

Thanks for using the Apple Support Communities.

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Answer 2

Eric Root

Level 10

685,323 points

Sep 6, 2021 10:17 AM in response to AT1255

Have you tried turning off the Airplane Mode so you can establish a WiFi connection and sync your data and subscriptions?

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Answer 3

AT1255 Author

Level 1

8 points

Sep 6, 2021 6:53 AM in response to barberlives123

barberlives123,

no you have not resolve my problem. Please read my details again and also see the attached screenshot before answer. Pressing restore previous purchase doesn’t help.

thanks for drop in you try anyway.

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National geographic subscription

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