You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Diagnostics repair help

My iPad Pro has turned off and when I turn it back on it takes me to the diagnostics page. Once I follow the prompt to connect to wifi it brings me to a page that says to visit Apple.com/support. Which I can’t do, because If I exit the page it turns my iPad off again.

How do I correct this problem?


thank you for any help you can provide.

iPad Pro, iPadOS 14

Posted on Sep 5, 2021 1:12 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2021 3:39 PM

My guess is the iPad had a hardware failure. Use another device, such as your phone, to go to the site and schedule an appointment for service.


~Lyssa

Similar questions

1 reply

Diagnostics repair help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.