My new I pad doesn’t recognize my finger print and I can’t get into it

Hi RockwallTiger2021_,

We see you're having trouble getting into your iPad as it does not recognize your fingerprint.

If the iPad is entirely non-responsive, or if you can't restart it by normal means, we'd recommend forcing it to restart using the steps in the article below.

• Restart iPad

After forcing it to restart, try unlocking via your passcode, and then lock it again, and try unlocking via Touch ID again. If Touch ID still does not recognize your fingerprint, look through the tips in the following resource.

• If Touch ID isn't working on your iPhone or iPad

Feel free to reply to this post if you have any further questions, or if the issue persists.

Take care.

If you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com