I have a 2020 macbook air. Recently, quicktime has stopped working and immediately crashes when I try to open the it. Looking for suggestions for how to troubleshoot what is going on. Restarting my computer and updating to the latest macOS version hasn't made a difference. I get the same error message each time. I will attach a screenshot of the first of it.
MacBook Pro 13″, OS X 10.11
Szazuum,
Thank you for getting back to us and letting us know the results of safe mode. Next thing we would recommend, is to create a new user by following the steps below.
How to create a new account for testing
Next
Open Quicktime again as the new user. Let us know if this resolves the issue.
Cheers.
Szazuum,
Thank you for getting back to us and letting us know the results of safe mode. Next thing we would recommend, is to create a new user by following the steps below.
How to create a new account for testing
Next
Open Quicktime again as the new user. Let us know if this resolves the issue.
Cheers.
Hello and welcome to Apple Support Communities Szazuum,
Thank you for contacting us. You have come to the right place and we are happy to assist you. We understand you're having an issue when you open Quicktime. We can understand why you’d reach out for a solution. Does it crash on every video? We would suggest booting up into safe mode and see if it crashes. If it doesn't, it could be something else that is causing it, or the video.
How to use safe mode on your Mac ~ Apple silicon
Let us know how it works in safe mode and we can continue to assist if it keep crashing.
Thank you for contacting Apple Support Communities.
Best regards.
Szazuum,
Thank you for getting back to us. Yes, that means there is a program installed that is causing QuickTime to crash. First place to look are the applications that open on startup. (System Preferences > Users & Groups > your name > Login Items) Make sure all your software is up to date. You may also need to reinstall MacOS. We have included links to the above procedures.
Remove login items to resolve startup problems on your Mac
Let us know if you need further assistance.
Stay healthy.
I created a new user account and quicktime opened fine on that account. I made a recording on quicktime and it played back fine. This means that software on my account is affecting quicktime?
Thanks for your help. Quicktime crashes whenever click on it to open it and with every video I attempt to play. I generally only need to play videos that I created with Quicktime. I did start the computer in Safe Mode and Quicktime continued to crash in safe mode.
Quicktime Crashing
