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Level 1

4 points

phone un responsive even after hard reset

new phone unresponsive, i have tried the hard reset but can not get further than seeing apps that are unresponsive.

iPhone XR

Posted on Sep 6, 2021 8:20 PM

Top-ranking reply

Level 10

149,592 points

Posted on Sep 6, 2021 10:26 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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