Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ust bought new Mac Mini with M1 chip and intermittently mmy bluetoth devices intermittently disconnecting!! Help

I've just bought new Mac Mini with M1 chip and intermittently mmy bluetoth devices intermittently disconnecting!! Help

Mac mini 2018 or later

Posted on Sep 7, 2021 4:01 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2021 5:12 AM

Poorly shielded USB cables and devices can cause both Wi-Fi and Bluetooth issues.

see > https://support.apple.com/en-us/HT201542

8 replies

Sep 23, 2021 8:29 AM in response to fergus john

I'm struggling with this problem for months. I noticed that high quality display cables can reduce the problem; high quality usb-c cables can reduce the problem; a more recent display (better shielded display?) can reduce the problem; an old BT mouse vs a BT 5.0 mouse works better. But the problem doesn't disappear at all.

I'm the hoping that each new release of Big Sur is going to solve. But it hasn't yet happened. Maybe the forthcoming version oo Mac OS, Mac OS 12 "Monterey", might solve it.

Sep 23, 2021 10:35 AM in response to DB_1966_GA

I have no truth in my hands about this problem but in my experience, as already said, depends from many thing. As like you I have my Magic Keyboard (with touch ID) working and my Logitech ten - years old (minimun) mouse having problems. Before changing the display's HDMI cable with the actual, the actual Magic Keyboard was connecting and disconnecting every 2-3 seconds.

But this was not happening with the previous Magic Keyboard (grey model) without the touch ID. Today I got a new mouse (can't remeber the brand) wich is surely a BT 5.0 mouse. Absolutely unusable! So? It's a nightmare.

I'm hoping a minor release of Big Sur is going to patch the problem because I dont' want to upgrade anymore to further OSes although is not a good practice to keep the first release of an OS that came with the machine you own (in this case, Big Sur with M1 machines). IMHO.

ust bought new Mac Mini with M1 chip and intermittently mmy bluetoth devices intermittently disconnecting!! Help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.