Hi, I have a Macbook Pro running Catalina OS, and when I tried updating to Big Sur, I got an error, and the Macbook is saying that Updates for this mac are managed externally. I tried all of the fixes from other forum posts, but none of the solutions work.
MacBook Pro 13″, macOS 10.15
Is this specific computer Owned by a Company, University, School or Organization ??
If - Yes, the computer may have been enrolled in a Mobile Digital Management Program. If Yes, they manage what can be installed or not installed on this computer.
To verify - System Preferences >> Users & Groups and see of there is a Profile other than yours listed.
Is this specific computer Owned by a Company, University, School or Organization ??
If - Yes, the computer may have been enrolled in a Mobile Digital Management Program. If Yes, they manage what can be installed or not installed on this computer.
To verify - System Preferences >> Users & Groups and see of there is a Profile other than yours listed.
Check Apple menu -> System Preferences to see if there are profiles. If there are profiles, your company/school may indeed be managing updates externally. Sometimes they will allow updates through a Self Service application.
If there are no profiles, and you can't download any upgrades, check first that you are running 10.5.7 in Apple menu -> About This Mac.
If you aren't running 10.5.7, first run https://support.apple.com/kb/DL2052?locale=en_US
then: https://support.apple.com/kb/DL2079?viewlocale=en_US&locale=en_US
Then follow the directions here for upgrading to 11.0 Big Sur.
The laptop was previously a company one. But we spent several hours erasing and resetting to remove that profile and management. When I checked earlier, I could not see the other profiles any more.
I re-erased the laptop and then re-installed Big Sur with Apple support help, and it seems to be ok now.
Honestly - the previous company that owned the machine IT Department would be a good start
Well good work and figuring this out :-))
But, be aware, it the Serial Number of this machine is still Registered with an MDM Service - one may have issue shortly. Until the computer is properly Un-Enrolled for such as Service - they could reinstalled their Services onto the computer again.
Just a Cautionary Head Ups intended.
The mac is not update the softwere
Beat me to it :-)
Ok thanks for that. Do you know if there’s a way to check for that enrollment?
Macbook Pro running Catalina says that software updates are managed externally
