my iPhone is stuck on a screen that says unable to install update. And it keeps retrying and flashing not letting me even turn off the phone. How do I do a hard turn off?
iPhone XS
Hello KathyPettus, Thanks for reaching out to us for support. It’s never fun when you’re unable to update your iPhone, and we will do everything we can to help you. When you have a free moment, please give the steps in the following links a try.
If you can't update or restore your iPhone, iPad, or iPod touch
We ask you to give the above steps a try because they can potentially resolve your issue. If you’re still experiencing the same problem after completing the steps above, please do not hesitate to reach back out to us with some specifics on what you’re seeing so that we can continue troubleshooting with you.
We also noticed that you visited an article before posting,If your iPhone won't turn on or is frozen. Let us know if you have any additional questions we can assist with about that. If you do, please do not include any personal information in your reply.
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Blinking screen: unable to install update. And will not allow me to turn off the phone to reatart
