Hi there kaydench,
Thanks for reaching out to Apple Support Communities. We understand you're having difficulties with one of your AirPods and see you came from a helpful support article to try and resolve. If you've already reset your AirPods and you're still noticing the same behavior, it's possible that the issue may be hardware related and unable to be resolved without service. You can try following the steps in the article below and see if you notice any improvement, but if this continues it may be best to reach out to Apple Support for further assistance and possible service options.
If your left or right AirPod isn't working - Apple Support
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Take care.