Frozen Screen
I have an Apple iPhone XS Max 256GB it seems the touch screen is not working for apps
or answer or make calls or texts. It wont shut off, it just shows a fuzzy gray screen.
iPhone XS
Question marked as
Try this link...
If your iPhone won't turn on or is frozen - Apple Support
If that does not help, you may need to make an appointment at the nearest Apple Store for an evaluation and explanation of your options...
Apple Store - Find a Store - Apple