ipad mini 3 wake button will not wake ipad after locking/sleep

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Level 1

8 points

ipad mini 3 wake button will not wake ipad after locking/sleep

Hi, I have a strange issue on my ipad mini 3. If the ipad mini goes to sleep or I press the lock/sleep button, the screen goes black (as normal) but I'm not able to wake it up again by pressing the sleep or Home button again. The only way I can get the screen to turn back on again is to reboot the ipad mini by holding down the power and home button at the same time until the Apple logo appears. If I keep the screen on and don't allow it to go to sleep, I can use the ipad as normal for as long as I want until it locks and gets stuck on black again.

I tried a full system reset (complete wipe), DFU mode recovery through Itunes, and it did not fix the issue.

I also tried toggling off the "lock/unlock" button under Settings>General>Lock/Unlock and that did not fix the issue.

Any other ideas to try?

iPad mini 3 Wi-Fi

Posted on Sep 7, 2021 5:05 PM

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Answer 1

bryanr14

Community Specialist

Sep 8, 2021 11:17 AM in response to hlvanee

Hello hlvanee,

Thank you for reaching out in Apple Support Communities. Having a fully functional iPad mini is certainly important to complete your daily tasks. We'll be happy to help.

Excellent job with the troubleshooting steps that were performed. You mentioned restoring your iPad. Just to be sure, did you attempt to reinstall the software in recovery mode by using a computer? For details about this step, please reference the section of this article that says, "If your iPad turns on but gets stuck during startup": If your iPad won't turn on or is frozen

If reinstalling the software does not help, we recommend to have the iPad mini physically inspected for service. You can contact Apple Support to review the best available service options in your region. You can contact them through this link here: Get Support

Kind regards.

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Answer 2

hlvanee Author

Level 1

8 points

Sep 8, 2021 3:39 PM in response to bryanr14

Hi. Thank you for the response. Yes, I reinstalled the software in recovery mode as described in the article you shared.

My ipad would be out of warranty but I can try Apple Support.

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ipad mini 3 wake button will not wake ipad after locking/sleep

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