You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I need to reset my Mac book air...pls help

need help resetting MacBook Air and reinstaling OS

Posted on Sep 7, 2021 9:38 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2021 9:57 PM

Hi there!


Did you happen to follow this article?:


Erase a Mac with an Intel chip:

https://support.apple.com/en-us/HT208496


Erase a Mac with Apple Silicon:

https://support.apple.com/en-us/HT212030


If so, can you say what happened exactly?


Likewise, unless other obstacles, you can also use a Find My to erase your Mac, just make sure you know your Apple ID password and have access to it:


Erase a device in Find My on Mac:

https://support.apple.com/guide/findmy-mac/erase-a-device-fmmbe7bb71f4/mac


Hope one of those helps!


1 reply
Question marked as Top-ranking reply

Sep 7, 2021 9:57 PM in response to TonyOst

Hi there!


Did you happen to follow this article?:


Erase a Mac with an Intel chip:

https://support.apple.com/en-us/HT208496


Erase a Mac with Apple Silicon:

https://support.apple.com/en-us/HT212030


If so, can you say what happened exactly?


Likewise, unless other obstacles, you can also use a Find My to erase your Mac, just make sure you know your Apple ID password and have access to it:


Erase a device in Find My on Mac:

https://support.apple.com/guide/findmy-mac/erase-a-device-fmmbe7bb71f4/mac


Hope one of those helps!


I need to reset my Mac book air...pls help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.