NFL game pass - need to activate Apple 4th gen everytime log in

Hi there, Lesa!

Thanks for visiting the Apple Support Communities. We understand you are having an issue with a third party app you've downloaded to your Apple TV. You've come to the right place for some help!

Based on what you've described, we would recommend going through the following steps:

1. Check for, and install, any available tvOS updates for your device: Update your Apple TV - Apple Support
2. Check for, and install, any available app updates for the NFL app: How to manually update apps on your Apple device - Apple Support. It is important to ensure your Apple TV is up to date first, as app updates may be tvOS dependent.
3. Restore your Apple TV: Reset or restore your Apple TV to its factory settings - Apple Support

If the issue persists after that, it may be related to the information found on the NFL.com site here: Apple TV and Android TV access – NFL Digital Care. We'd suggest reaching out to the app developer again for more information.

Cheers!

I have the same problem, and it's driving me crazy. I noticed on this page something to the effect of purchasing the subscription from the device you use to watch. I know that I manage mos all my purchases on my laptop, and thus maybe this could be the issue. https://digitalcare.nfl.com/hc/en-us/articles/211374508-NFL-Game-Pass . It's the third bullet in the troubleshooting section.

Latest from NFL Digital Care (So far it worked for me)

For any issues on your 4th generation Apple TV we suggest the following:

1. Re-start the app

• Press the Home button to return to the Home screen of your Apple TV.

• Double-press the Home button to enter multitasking mode. ...

• Swipe left or right to select the app in question.

• Swipe up to force quit the app.

2. Re-start the Apple TV device

• Go to the Apple TV Settings > System > Restart

If you continue to have issues after trying these suggestions please let NFL Digital Care know.(support@nfldigitalcare.zendesk.com)

I don't think this is an Apple specific issue. I have this problem with my Nvidia shield. It's obnoxious and I have to re activate my device weekly.

I will not be purchasing NFL GP next year. I’ll flip the bill for Sunday Ticket. The extra $200 is worth not having to log in each time. Can’t resume where you left off. Such a basic feature it blows my mind. Also the fact they have commercials this year. That was the deal breaker.

Unfortunately, this is one of the worst user experiences I’ve had with a third party app via Apple. NFL game pass worked just fine until the force to Apple TV 4th gen. Relogging onto the site, restarting the Apple TV, error connecting to the device…just a horrible experience. I will not renew next year. I guess I’ll watch Netflix.

Same issue with Xbox One. Must activate every time. Combined with the app auto-playing - and spoiling - the game I’m logging in to watch, this is the worst sports app. MLB is much better. Get your act together NFL.