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Face id not working

My Face id is not working, Mobile say A PROBLEM WAS DETECTED WITH THE TRUEDEPTH CAMERA, i done many thing to fix it , i reset my phone , i remove screen protector but it does'nt work as well please help me


iPhone X, iOS 14

Posted on Sep 9, 2021 1:09 PM

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Posted on Sep 9, 2021 1:21 PM

I'm sorry to hear that your Face ID is not working.

You may find the following article to be helpful If Face ID isn't working on your iPhone or iPad Pro – Apple Support (UK)


There is another thread for another user who has the same issue as you with "a problem being detected with the true depth camera", you can see an answer from an Apple Community Specialist with some fantastic advice at https://discussions.apple.com/thread/252962074


Good Luck!

1 reply
Question marked as Best reply

Sep 9, 2021 1:21 PM in response to anasghani863

I'm sorry to hear that your Face ID is not working.

You may find the following article to be helpful If Face ID isn't working on your iPhone or iPad Pro – Apple Support (UK)


There is another thread for another user who has the same issue as you with "a problem being detected with the true depth camera", you can see an answer from an Apple Community Specialist with some fantastic advice at https://discussions.apple.com/thread/252962074


Good Luck!

Face id not working

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