A problem was detected with the TrueDepth camera. Face ID has been disabled.

Welcome AxlAung,

Thank you for using Apple Support Communities. Based on your post, Face ID has been disabled on your iPhone XS. We'll do our best to assist.

Due to the error we see here, these are the steps we'd recommend to take:

1. Check for updates, back up and get up to date, if needed: Update your iPhone, iPad, or iPod touch
2. If Face ID isn't working on your iPhone or iPad Pro
3. Ensure the ring/silent switch is set to ring, not silent.
4. Any restrictions set up on this device? Check in Settings > Screen Time > Content & Privacy Restrictions. If so, disable these restrictions, restart the iPhone and test out the issue.
5. Restart the iPhone
6. Attempt to complete Face ID enrollment continuously for at least a full minute in a well lit environment.

Should you continue to receive this exact error, 'Face ID has been disabled' or 'Face ID is not available' then bring in the iPhone for an inspection: iPhone Repair & Service

To prepare for your visit: Get your iPhone, iPad, or iPod touch ready for service

Find a service center by selecting your region and searching nearby here: Find Locations

Note: Due to the current conditions around the world, some stores may have limited hours or appointment times. They also may require specific things to visit them (Such as, scheduling an appointment, wearing a mask, calling to check-in, etc.).

Hoping this helps out, take care!

Put your iPhone into Airplane Mode, wait for 30 seconds, and then turn it off. Wait again for another 30 seconds, and then turn on the device. Check if the error persists. Hopefully, resetting your connection to Apple’s servers solves the problem.

If you still can’t use Face ID, go to Settings, tap General and select Software Update. Update your iPhone to the latest iOS version, and restart it. Check if Face ID works as expected.

Set up Face ID in Airplane Mode

Other users said they solved the problem after resetting Face ID while in Airplane Mode.

Reset iPhone Settings

Erase all of your iPhone’s settings, and check if this method solves the problem.

1. Go to Settings, and select General.
2. Select Reset iPhone, and tap Reset All Settings.
3. Confirm your choice, enter your passcode, and tap Reset All
4. Wait until your iPhone finishes clearing all of your settings.
5. Your iOS device should restart automatically.
6. Check if you’re still getting the same TrueDepth error message.

Restore Your iPhone via iTunes

Try restoring your iPhone using iTunes. If this is a software-related issue, restoring your device should strike the software problem off the list. Some users suggested not using the backup option when restoring your device. Sometimes, your backup can get corrupted. If you use corrupted backup data to restore your device, the problem won’t go away.

By: https://appletoolbox.com/fix-problem-detected-with-truedepth-camera-iphone/

I had a similar problem to this today, bit of water on my screen and I got the TrueDepth error!

unsure if this is a fix but it worked for me!

I basically reset my Face ID, restarted my phone, put my pass code in to turn it on, went straight to settings and put it in aeroplane mode, after this I want to set up Face ID again and it worked, I then turned it of aeroplane mode and it’s been fine since.

give it a try, if geniuses are saying you need a new phone then it just seems like they’re trying to Upsell you

took me about 5 minutes to work this fix out

Have the same problem. I took my iPhone X to Apple Center, and in less than a minute, the only solution they gave me was to buy a new phone. Not much support service to loyal customers once the warranty is expired. Completely dissatisfied, to say the least. Hopefully, someone has a solution without needing to buy a new phone!

No way Apple will recommend what solved my issue, but here is my story:

I’ve had this problem for about a week and a half. It is most likely an internal issue with my true depth camera, considering that whenever the error persists my “portrait mode” fails to work on my front camera (which has to use true depth).

I’ve done about every different method of trouble shooting the internet has to offer. I’ve miraculously fixed my phone 3 times, only for it to fail in less than 24 hours each time. After going through all the solutions, i was left with repair as the last option which is about $300-$500 (so I’ve read). Since the only thing standing between my phone and the grave was entering a passcode every time I lifted my phone or wanted to get into some apps, I decided I had nothing to lose.

So, with my phone in one hand, I banged the top corner against the bottom of my other hands palm a few times. Maybe out of frustration, maybe out of a stroke of genius, but I went to my camera and tried portrait mode and to my surprised it worked. I was then able to set my Face ID.

so maybe a little bit of tough love is all you need. Apple pls don’t cancel me 🙏🏻

No. I took it to the “Genius Bar” and they told me I needed to buy a new phone 🙄. Hard pass. So I’m just using the regular passcode now, which is annoying but I’m unwilling to pay for a new iPhone. Plus in reading a variety of tech articles, they seem to feel it’s a bug caused by the latest update since so many people are having the same issue suddenly. They said Apple historically doesn’t admit these mistakes and then just quietly fixes them in the next update. So I’m waiting to see what happens when they release the next update. If not, I’ll make do without.

I had the same experience! I was at the gym yesterday and my face id wouldn't work. Today, I went to the genius bar and they told me within the first 5 min that I would have to pay $595 to get it fixed since I don't have apple care. That's ridiculous. I bought this phone from Verizon a year ago. That's right, A YEAR AGO! I'm very disappointed.

Oddly enough, same issue, yet the iPhone XS tests perfectly fine. Mine stopped working immediate after an iOS upgrade. I was told “format it and it will be fine but you can’t use your backup”. Well, I can safely say there is nothing wrong with the backup and formatting and setting up as new did naff all

to fix it.

My girlfriend has the same problem with her iPhone XS, caused by water damage. What's strange is that the Face ID infrared camera is still active, but Face ID refuses to be set up with the error "A problem was detected with the TrueDepth camera. Face ID has been disabled."

Everything else on the phone was seamlessly, so I suspect a software problem that Apple is simply denying.

is there any possibility to repair face id after water splash 💦

Same problem

Same issue. Still not working after all tried scenarios. I also restored to factory 2 times.

Same issue since it should be water resistant