AxlAung Author

Level 1

55 points

A problem was detected with the TrueDepth camera. Face ID has been disabled.

A problem was detected with the TrueDepth

camera. Face ID has been disabled

Suddenly found that message on my iPhone XS and can’t setup Face ID Anymore .

Posted on Jul 16, 2021 8:26 AM

Top-ranking reply

destiny241

Community Specialist

Posted on Jul 17, 2021 9:11 AM

Welcome AxlAung,

Thank you for using Apple Support Communities. Based on your post, Face ID has been disabled on your iPhone XS. We'll do our best to assist.

Due to the error we see here, these are the steps we'd recommend to take:

Check for updates, back up and get up to date, if needed: Update your iPhone, iPad, or iPod touch
If Face ID isn't working on your iPhone or iPad Pro
Ensure the ring/silent switch is set to ring, not silent.
Any restrictions set up on this device? Check in Settings > Screen Time > Content & Privacy Restrictions. If so, disable these restrictions, restart the iPhone and test out the issue.
Restart the iPhone
Attempt to complete Face ID enrollment continuously for at least a full minute in a well lit environment.

Should you continue to receive this exact error, 'Face ID has been disabled' or 'Face ID is not available' then bring in the iPhone for an inspection: iPhone Repair & Service

To prepare for your visit: Get your iPhone, iPad, or iPod touch ready for service

Find a service center by selecting your region and searching nearby here: Find Locations

Note: Due to the current conditions around the world, some stores may have limited hours or appointment times. They also may require specific things to visit them (Such as, scheduling an appointment, wearing a mask, calling to check-in, etc.).

Hoping this helps out, take care!

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Similar questions

34 replies

Sep 14, 2021 1:25 AM in response to AxlAung

Had the same issue since the beginning of August 2021 on my XS. Of course 2,5 years old and out of warranty.

Still wondering how it happened from one day to the other.

Surely looks like there’s more going on than just a hardware problem or water (since it’s waterproof).

It would be nice if they offered a decent compensation if you turn it in an the only issue is the true depth camera.

Hopefully there will be a solution soon.

MaliFri

Level 1

20 points

Oct 8, 2021 11:01 AM in response to AxlAung

Exactly same thing happening here after a small water splash, despite the update to iOS 15.

I can't even restart the Face ID, since the phone just won't allow me to do anything about it because of this TrueDepth problem.

Nov 9, 2021 2:10 PM in response to AxlAung

The problem is apple Is a corrupt business. A majority of the time this will pop up with the slightest incident or if you ever break anything and try to repair it. They will deactivate this. Causing you to go in and spend more senseless money on a product that has not changed in years. Apple is the true meaning of communism. They bleed all their customers out of their money. The right to repair exists and Apple does everything they can to force people to repeatedly waste money. It's a dam shame!

chock92

Level 1

8 points

Dec 10, 2021 7:17 AM in response to AxlAung

Same problem here: Problem with TrueDepth camera after Update to IOS 15. I tried everything (except the banging), nothing worked. No repair option in store, just exchange-offer for >500$…really frustrating. I won’t buy a new IPhone, this is ridiculous, Apple!

Dec 10, 2021 8:57 AM in response to jtherealK

It stopped working after like 24 hours of doing this but it was a fun theory while it lasted. I will definitely be trading this bad boy in for a newer model. Definitely not going to shell out cash for repair when I can trade it in for a phone with 5G.

Dec 26, 2021 1:23 PM in response to AxlAung

I'm have the exact same issue with the TrueDepth camera a few minutes after a water splash on my iPhone Xs which is expected to be waterproof...

Appointment is settle at Genius Bar tomorrow... but it's planed to buy a new iPhone. This is native disfunction which should be taken under warranty as it limits the phone usage.

I have to precise that my iPhone Xs is in perfect condition, never been out of its protection case and with glass protection also.

Wait and see.

RajuOjha

Level 1

8 points

Jan 18, 2022 4:10 AM in response to AxlAung

It happened to my IPhone 12 immediately after the new IOS update on Sunday. I did everything possible including Customer Support and Apple service etc. I was told at service centre to pay the amount equivalent to new phone and this will get replaced. Now I am feeling cheated. This is absolutely nonsense. I have been an Apple user all my life but I think after the Steve’s era it is all profit and margin and what not under the leadership of Tim. Bye Apple forever!

Aug 30, 2021 7:31 AM in response to AxlAung

I have the same error message and none of these suggestions worked.

Dae_

Level 1

4 points

Aug 31, 2021 9:28 PM in response to destiny241

Still having the issue and my phone barely got wet

Sep 6, 2021 9:50 AM in response to gauhar224

Have you gotten a fix on this please? I’m also having the same problem.

Dec 7, 2021 10:58 AM in response to AxlAung

Dec 7, 2021 12:43 PM in response to jtherealK

can you exactly describe how you banged on your phone? Which side and how hard 😉

yuvi208

Level 1

8 points

Dec 19, 2021 10:36 PM in response to AxlAung

adamm226

Level 1

8 points

Dec 21, 2021 10:31 PM in response to yuvi208

mor for you iphon

Jan 9, 2022 4:25 AM in response to AxlAung

My iPhone XR fall and broke and face ID has been disabled.I replace the screen but still disabled.please I need it to be working again.

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A problem was detected with the TrueDepth camera. Face ID has been disabled.