I was just notified that the battery in my brand new iPhone 12 Pro Max WAS NOT a genuine Apple battery. What else would it be if I purchased directly from the Apple store?!?! Anyone else in the same predicament? Cindy W.

Question

I was just notified that the battery in my brand new iPhone 12 Pro Max WAS NOT a genuine Apple battery. What else would it be if I purchased directly from the Apple store?!?! Anyone else in the same predicament? Cindy W.

Is anyone else in this same predicament?

iPhone 12 Pro Max

Posted on Sep 9, 2021 2:28 PM

Reply

Answer 1

deggie

Level 10

167,525 points

Sep 9, 2021 2:45 PM in response to CLWorthington

Did you purchase it within the last 14 days? If yes, go back to the Apple Store, return it, and buy another one. If no, make a Genius Bar appointment and have it replaced.

Reply

I was just notified that the battery in my brand new iPhone 12 Pro Max WAS NOT a genuine Apple battery. What else would it be if I purchased directly from the Apple store?!?! Anyone else in the same predicament? Cindy W.

Similar questions